Refund policy

Lumaire Return & Refund Policy

We want you to love your Lumaire sleep mask. If you're not fully satisfied, we offer the following:

Return Window You have 30 days from the date of delivery to request a return or exchange.

Eligibility To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

For hygiene reasons, sleep masks that show signs of wear or use may not be eligible for return unless the item arrived defective or damaged.

How to Start a Return Email us at supportnuvio9@gmail.com with your order number and reason for return. We'll send you instructions and a return address.

Refunds Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the item was defective or we made an error.

Damaged or Defective Items If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We'll send a replacement or full refund at no cost to you.

Non-Returnable Items

• Gift cards
• Final sale / clearance items (marked at time of purchase)